Property & Operations Manager
About Natalie Cresswell
The purpose of my role is to ensure that the experience of being part of the e-factor family is as professional and pleasurable as possible.
This starts by processing all new tenancy agreements, and ensuring that the processes are in place to ensure rental payments are made in accordance with the lease. I am the first port of contact for tenants should they have any questions or concerns regarding their accommodation or the services provided by the site.
As part of our commitment to provide excellent customer services, it is my job to respond quickly to and get any issues rectified as quickly and as hassle free as possible.
I also carry out regular site visits and where possible chat with our tenants to ensure the quality of the site and the services are maintained and developed.
As I am the queen of process, I am also responsible for developing and managing effective internal processes and systems to ensure all e-factor services are run efficiently.
In order for e-factor to continue to operate in accordance with the ever changing business needs and requirements I spend time looking at the processes we already have in place and work to find better solutions and systems to ensure we are on top of our game.
Estates & Performance Manager
About Tony Parkinson
Held senior positions in the Construction Industry, Energy Management and Metering and Managed his own company, providing specialist business advice to major companies in the UK and Europe.
As Performance Manager he supports the Business Team and ensures that the projects meet our contractual clients aims and provide support, to local businesses, that makes a difference to their performance.
As Estates Manager he ensures that our property portfolio provides leading edge facilities for tenants and to grow facilities in order that we can continue the long term, free, support provided by our specialist business advisors.
Client Service Administrator
About Emma Cox
Based at the Enterprise Village, you will be able to find me on the front desk.
On a day to day basis I will deal with all enquiries such as; room bookings, business and general enquiries and tenancy. I also provide support to the Property and Operations Manager as well as managing the Managing Directors Diary.
I pride myself in ensuring the customer has a pleasurable experience through the offset and throughout their involvement with E-Factor.
If you have any questions please feel free to contact me and I will try my best to answer them. If I am unable to will find someone who can.
Finance & Client Support Administrator
About Sarah Thompson
Based at the Enterprise Village , my role as Finance & Client Support Administrator is to administer all financial information between our organisation and our accountants, I am responsible for looking after our clients, customers and suppliers with regard to payments, therefore if you have any queries with regard to invoices and billing I am the person to contact.
I also work as part of the e-factor Client Support Team, providing operational and frontline support across all e-factor centres, assisting in ensuring that an excellent level of customer care is experienced by both internal and external clients at all times and I provide admin support at events where required.
I can also assist you with things such as room bookings, virtual business addresses, membership, business enquiries and general information.